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Our Terms & Conditions

 

It is our goal at Napa Native to curate a unique experience for all of our guests. In order to execute on that, extensive planning and coordinating with various wineries and services is required. For that reason, should you need to cancel, please be aware of our refund policy, as well as the policy of each winery planned for your visit.
Napa Native, LLC does not take ownership of your reservations and does not charge for concierge/travel planning services. It is your responsibility to handle disputes or discrepancies for reservations made on your behalf.
Napa Native, LLC will not be held liable for your reservations or accommodations.

By rendering Napa Native’s services with a credit card or deposit, you agree to the terms and conditions that follow.
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Full or partial payment is taken at the time of booking.
In some cases, a credit card may be held on file as a deposit.
Upon completion of your experience, the final balance will be charged to the card on file.

Any additional fees like out of area pick up, special requests, or extra hours will be applied after the day of service to the card on file, unless paid in cash on the day of. This includes additional pickups for extra passengers.

  • We reserve the right to refuse service at any time if we feel our terms of service are being violated.
  • There is a 6 hour minimum on wine tours, and an automatic gratuity of 20% on all tours.
  • Any damage to the vehicle will result in a minimum cleaning/detailing fee of $500.
  • Lost revenue due to damage will be assessed if applicable.
  • Every passenger needs a seat belt, no exceptions.

Wine Tours

We have a non-refundable deposit of $100 for wine tours. Should you need to cancel, we can use this toward a future booking. Cancellation within 72 hours will result in a cancellation fee of 50% of the minimum total, and any cancellations within 24 hours will result in a cancellation fee of 100% of the minimum.

Wine tasting fees, special requests and 3rd party vendors are your responsibility, and to be handled the day of service, or in advance. In some cases your credit card will be used to render such services, per your request.
Napa Native, LLC will not be held liable for cancellation fees from any wineries, 3rd party contracts or fee’s associated with last minute changes.

Standard Transportation Services

Payment is taken in full at the time of booking. You can cancel up to 48hrs in advance to receive all your money back. If you cancel within 48 hours of your scheduled pick-up time, you will receive no money back, but we will credit it to a future (within the next calendar year) booking. Canceled flights, insane weather conditions, and acts of God will be will be dealt with on a case by case basis.

All other Activities, Adventures, and Experiences

Due to the complex nature of our experiences, payment is taken in full at the time of booking. You can cancel up to 72 hours in advance to receive all your money back. If you cancel within 72 hours of your scheduled pick-up time, you will receive no money back, but we will credit it to a future (within the next calendar year) booking. Canceled flights, insane weather conditions, and acts of God will be will be dealt with on a case by case basis.

A release of liability waiver must be signed before any outdoor activity.
One will be provided on the day of service or an electronic one will be sent before the experience.

Merchandise & Wine

Merch shop products may be returned in new condition for a full refund if you are unhappy with your purchase.

Wine received in damaged condition or lost from improper shipping will be refunded or replaced.

Please send an email to Orders@NapaNative.com with any comments, concerns or for refund requests.

You must be 21 years old, or older to purchase our wine and participate in our wine tours.